Make a Claim
We’ve tried to make the claim process as easy and hassle-free as possible.
Claimant needs to provide proper written notice of claim to the Claims Department within 30 to 901 days after medical treatment/the date of the incident. Claim Form should be completed according to the instructions given on the form and attached with all required documents. (Please refer to Required Documents for Claims).
Policy holders of FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), FWD General Insurance Company Limited and FWD Financial Planning Limited, please make your claims here https://www.fwd.com.hk/en/support-claims/)
| Type of Claims | Claim Form | Form Guidance / Reference | Contact / Personal Details Change Form |
|---|---|---|---|
| Accidental Medical Expense Benefit |
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| Hospital Cash / Hospital Benefits / Surgical Cash Benefit |
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|
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| Critical Illness Benefit* |
|
– |
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| Waiver of Premium / Payor Benefit / Total and Permanent Disability Benefit* |
|
– |
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| Death Benefit |
|
– |
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| Hospitalization Claim Form (Health-on-the-Peak Medical Plan / Benefit) |
|
– |
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| Application for Cashless Arrangement Service Form (Health-on-the-Peak Medical Plan / Benefit) |
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– |
|
| Designated Hospital List in Mainland China (Chinese version only) | – |
|
– |
| Network Physiotherapy and Bone-setting Services – Appointed Clinics - Applicable for designated plan(s) only |
– |
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– |
| Designated Centres / Clinics – Physical Check-up Plans - Applicable for designated plan(s) only |
– |
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– |
*Please call our Service Hotline for Claim Form Part II:
(852) 8102 1332 (FWD Life (Hong Kong) Limited) or
(852) 2199 1000 (FWD Life Assurance Company (Hong Kong) Limited)Remarks:
1Claim notification period may differ from different products, please refer to contract provision for details.
- Claim Form Part I – to be completed by the claimant
- Claim form Part II – to be completed by the attending physician (at claimant’s cost)
How do I lodge a Claim?
You may call our Service Hotline for a Claim Form or download the relevant forms from our Company website. Simply mail the completed form with required documents to our Claims Department for assessment. Address: P.O. Box 69465, Kwun Tong Post Office, Kowloon, Hong Kong
How can I check my claim status?
You may call our Service Hotline during office hours: Mondays to Fridays 9:00-18:00 & Saturdays 9:00-13:00 (except public holidays).
My medical expense has been reimbursed by another insurer. Does this impact my benefit claim at your company?
Yes, but it only affects your benefit claim amount for the medical expense reimbursement. We will need to review the breakdown of the reimbursement from the other insurer against your original receipts incurred from the incident in order to calculate the remaining balance amount which we will cover.
If I had filed a Waiver of Premium claim and am still awaiting your decision, do I have to pay the premium for this interim period?
Before we have reached a decision to pay the claim, you are obliged to pay the premiums to keep the policy in force.
To whom will the insurance company pay out the living benefit (i.e. non-death claim)?
Our Company will pay the living benefit to the policy owner.
Can I request for a re-issuance of a claim check due to check loss or check expiry?
Yes, you can simply submit a written request (with expired cheque, if applicable) to our Company for any cheque re-issuance.
